Pre-vetted, on retainer, billed at cost.
We don't mark up vendor work. You see what we pay them. Our margin is on the subscription — not on dispatching a plumber.
Every vendor is signed to an SLA. Miss it twice and they're off the panel.
Cleaners are different. We staff them ourselves, train them, run quality scores after every turnover. That's how we promise zero missed turnovers.
Vendor panel · response SLA14 trades
Cleaners
In-house teamTrained, scored, scheduled
Owned
HVAC / AC
Cooltech2 vendors, on retainer
< 2 h
Plumbing
Aqua & FastFix24/7 emergency
< 90 min
Electrical
Voltage CoLicensed, insured
< 3 h
Locksmith
KeyTechSmart lock specialists
< 45 min
Pest control
CleanGuardSame-day, discrete
Same day
Linen / amenities
In-house logisticsTwice-weekly drops
Owned
7 more trades
Pool, glass, gardening, internet, smart-home...On panel, on SLA
Varies